Subtra

Getting started 4

• How To Join Subtra
• How To Register Your Company
• How To Register Your Primary Admin
• How can I export transaction details from the Subtra dashboard?

Update user information 1

• How To Update Your Profile Information

About us 2

• What is Subtra?
• How does Subtra work?

Account setup - Singapore 2

• Opening a Subtra account for my company
• Documentation required for registration on Subtra

Signing up with Subtra 2

• Which countries is Subtra operating in?
• I am not getting the OTP on my email while signing up?

Verifying your company - Singapore 3

• What details are required to register my company on Subtra?
• How long does it take for company verification?
• I am having trouble uploading the documents while registering my company

Verifying your admin user 4

• What details are required to register admin on Subtra?
• How long does it take for the verification of the primary admin?
• I am having trouble uploading the documents while registering my admin
• My proof of identity contains my current residential address. Do I still need to upload a proof of address?

Top up your Subtra wallet 3

• How do I top-up to my Subtra wallet?
• What are the wallet limits and how can it be removed?
• Our majority subscription is in USD but we do not have an USD bank account, is there any extra charge if we top up our USD wallet using our SGD bank account

Manage your wallet transactions 3

• How can I see my wallet transaction history.
• Will my wallet be liable for audits (annual company audit)? Will I receive monthly statements?
• Can i edit & change the wallet after creating the subscriptions?

Adding Subscription 5

• How do I add a new subscription?
• How can I convert my free subscription to a recurring or one-off subscription?
• How do I view card details for my subscription?
• Do I have to every time top up every card to process the payment?
• Tags

Managing your subscriptions 5

• How do I cancel my subscription?
• How do I suspend my subscription?
• How can I edit my subscription?
• How can I view the transaction history for my subscriptions?
• If I have 10 cards and I close/ deactivate 1 card assuming I stop using the vendor already, when I applied for a new card, the new card do you consider as the 11 cards or the 10th cards? How does the subscription works for this deactivated

Xero accounting integration 8

• How to setup the Xero accounting integration with Subtra
• Xero accounting integration data flow
• How do I disconnect from Xero?
• What does the Xero accounting integration not do?
• How do the fee transactions appear in Xero?

See all 8 articles

QuickBooks accounting integration 3

• How to set up the QuickBooks accounting integration on Subtra?
• How are Subtra transactions synced with QuickBooks?
• How to reconcile wallet top-up transactions as transfers on QuickBooks?

Adding Users 1

• How do I invite people to my subtra account?

Manage your users 2

• What access level are there on Subtra platform?
• How do I update my mobile number on my subtra account?

Ways of Getting in touch with the Subtra support team 4

• Subtra Website
• Subtra portal app.subtra.com
• Calling support number
• Support Portal

Support portal 4

• Support portal sign up process
• Raise ticket
• Service Level Agreement (SLA)
• Business hours

Support portal 4

• Business hours
• Service Level Agreement (SLA)
• Raise ticket
• Support portal sign up process

Ways of Getting in touch with the Subtra support team 4

• Support Portal
• Calling support number
• Subtra portal app.subtra.com
• Subtra Website

Manage your wallet transactions 2

• Will my wallet be liable for audits (annual company audit)? Will I receive monthly statements?
• How can I see my wallet transaction history.

Manage your users 2

• How do I update my mobile number on my subtra account?
• What access level can I assign to my staff members?

Adding Users 1

• How do I invite people to my subtra account?

Top up your Subtra wallet 2

• What are the wallet limits and how can it be removed?
• How do I top-up to my Subtra wallet?

Verifying your controlling officer - Singapore 4

• My proof of identity contains my current residential address. Do I still need to upload a proof of address?
• I am having trouble uploading the documents while registering my controlling officer
• How long does it take for controlling officer verification?
• What details are required to register my controlling officer on Subtra?

Managing your subscriptions 4

• How can I view the transaction history for my subscriptions?
• How can I edit my subscription?
• How do I suspend my subscription?
• How do I cancel my subscription?

Adding Subscription 3

• How do I view card details for my subscription?
• How can I convert my free subscription to a recurring or one-off subscription?
• How do I add a new subscription?

Verifying your company - Singapore 3

• I am having trouble uploading the documents while registering my company
• How long does it take for company verification?
• What details are required to register my company on Subtra?

Signing up with Subtra 2

• I am not getting the OTP on my email while signing up?
• Which countries is Subtra operating in?

Account setup - Singapore 2

• Documentation required for Singapore
• Opening a Subtra account for my company

About us 2

• How does Subtra work?
• What is Subtra?

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