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Knowledge base
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Getting started
4
How To Join Subtra
How To Register Your Company
How To Register Your Primary Admin
How can I export transaction details from the Subtra dashboard?
Update user information
1
How To Update Your Profile Information
Company
About us
2
What is Subtra?
How does Subtra work?
Let us get started
Account setup - Singapore
2
Opening a Subtra account for my company
Documentation required for registration on Subtra
Signing up with Subtra
2
Which countries is Subtra operating in?
I am not getting the OTP on my email while signing up?
Verify your company
Verifying your company - Singapore
3
What details are required to register my company on Subtra?
How long does it take for company verification?
I am having trouble uploading the documents while registering my company
Verify your admin user
Verifying your admin user
4
What details are required to register admin on Subtra?
How long does it take for the verification of the primary admin?
I am having trouble uploading the documents while registering my admin
My proof of identity contains my current residential address. Do I still need to upload a proof of address?
Managing your Subtra wallet
Top up your Subtra wallet
3
How do I top-up to my Subtra wallet?
What are the wallet limits and how can it be removed?
Our majority subscription is in USD but we do not have an USD bank account, is there any extra charge if we top up our USD wallet using our SGD bank account
Manage your wallet transactions
3
How can I see my wallet transaction history.
Will my wallet be liable for audits (annual company audit)? Will I receive monthly statements?
Can i edit & change the wallet after creating the subscriptions?
Manage your subscriptions
Adding Subscription
4
How do I add a new subscription?
How can I convert my free subscription to a recurring or one-off subscription?
How do I view card details for my subscription?
Do I have to every time top up every card to process the payment?
Managing your subscriptions
5
How do I cancel my subscription?
How do I suspend my subscription?
How can I edit my subscription?
How can I view the transaction history for my subscriptions?
If I have 10 cards and I close/ deactivate 1 card assuming I stop using the vendor already, when I applied for a new card, the new card do you consider as the 11 cards or the 10th cards? How does the subscription works for this deactivated
Manage your team
Adding Users
1
How do I invite people to my subtra account?
Manage your users
2
What access level can I assign to my staff members?
How do I update my mobile number on my subtra account?
Subtra Support
Ways of Getting in touch with the Subtra support team
4
Subtra Website
Subtra portal app.subtra.com
Calling support number
Support Portal
Support portal
4
Support portal sign up process
Raise ticket
Service Level Agreement (SLA)
Business hours
Help Desk Software
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