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Service Level Agreement (SLA)
Support portal sign up process
Ways of Getting in touch with the Subtra support team
Calling support number
Subtra portal app.subtra.com
Manage your wallet transactions
Will my wallet be liable for audits (annual company audit)? Will I receive monthly statements?
How can I see my wallet transaction history.
Manage your users
How do I update my mobile number on my subtra account?
What access level can I assign to my staff members?
How do I invite people to my subtra account?
Top up your Subtra wallet
What are the wallet limits and how can it be removed?
How do I top-up to my Subtra wallet?
Verifying your controlling officer - Singapore
My proof of identity contains my current residential address. Do I still need to upload a proof of address?
I am having trouble uploading the documents while registering my controlling officer
How long does it take for controlling officer verification?
What details are required to register my controlling officer on Subtra?
Managing your subscriptions
How can I view the transaction history for my subscriptions?
How can I edit my subscription?
How do I suspend my subscription?
How do I cancel my subscription?
How do I view card details for my subscription?
How can I convert my free subscription to a recurring or one-off subscription?
How do I add a new subscription?
Verifying your company - Singapore
I am having trouble uploading the documents while registering my company
How long does it take for company verification?
What details are required to register my company on Subtra?
Signing up with Subtra
I am not getting the OTP on my email while signing up?
Which countries is Subtra operating in?
Account setup - Singapore
Documentation required for Singapore
Opening a Subtra account for my company
How does Subtra work?
What is Subtra?
Help Desk Software