Once you reach the support portal https://help.subtra.com 

  • You can find the answer to your question from our knowledge base by searching the same in the search box.

  • If you are not able to find the answer you are looking for you can log a support ticket, for which you need to signup to the support portal, use the same email id which you have used for Subtra portal or if you have already signed up then login and raise a new ticket or check ticket status.