By registering you have access to our knowledge base & raise ticket/check ticket status raised by you

  • Login to the support portal

  • Click on New Support ticket to raise a ticket

  • As you are logged in, your email id will be populated automatically. You need to enter the issue Subject, select Priority and Description. Also, it's better to have a screenshot attached to the issues faced which will help in troubleshoot faster. 

  • Select Priority on the basis of impact & urgency, so please select the relevant one. On the basis of priority, the SLA will be defined. Please see the defined SLA’s below

Note: The agent can make changes to the priority looking at the impact & urgency if selected incorrectly.