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Login to the support portal
Click on New Support ticket to raise a ticket
As you are logged in, your email id will be populated automatically. You need to enter the issue Subject, select Priority and Description. Also, it's better to have a screenshot attached to the issues faced which will help in troubleshoot faster.
Select Priority on the basis of impact & urgency, so please select the relevant one. On the basis of priority, the SLA will be defined. Please see the defined SLA?s below
Note: The agent can make changes to the priority looking at the impact & urgency if selected incorrectly.