Verifying your admin user

What details are required to register admin on Subtra?
There are 2 ways to get the primary admin registered on Subtra: 1. By signing into Myinfo (SingPass) and verify your phone number and submit. 2. If ...
Tue, 3 Nov, 2020 at 12:59 PM
How long does it take for the verification of the primary admin?
In most cases, it takes 1 - 2 business days. If it has already been more than 2 business days, please feel free to reach out to us or create a support ticket.
Tue, 3 Nov, 2020 at 12:20 PM
I am having trouble uploading the documents while registering my admin
Please check the document size and format. We only accept PDF, PNG and JPG files with a maximum size of 3MB. If the issue still persists, please feel free...
Tue, 3 Nov, 2020 at 12:21 PM
My proof of identity contains my current residential address. Do I still need to upload a proof of address?
In case the document you are using as identity proof has your current residential address, then you are not required to upload a separate document for proof...
Tue, 4 Aug, 2020 at 2:29 PM